Frequently Asked Questions
Everything you need to know about your Skillmatics experience.
What age groups are Skillmatics products designed for?
Our products are thoughtfully designed for children aged 3 to 12 years, with specific age recommendations listed on each product page to ensure the content is developmentally appropriate.
Are the materials used in your games safe for children?
Yes, safety is our top priority. All Skillmatics products are made with non-toxic, high-quality materials and undergo rigorous testing to meet international safety standards, including ASTM and EN71.
How long does shipping take for my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. International shipping times vary by location but generally range from 7 to 14 business days.
What is your return and refund policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout process.
Do you offer educational discounts for schools or bulk orders?
Yes, we provide special pricing for educators and bulk purchasers. Please contact our support team via the 'Bulk Orders' link at the bottom of the page for more information.